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What We Do With Your Account Data

An account at dd1111 needs a name, a mobile number and the wallet you pay from — nothing more. This page sets out exactly what we keep, how bKash, Nagad and Rocket records get matched to your account wallet, and the steps to have…

Name and mobile number onlyWallet number, never your PINCookie choices on mobileChange requests from your account
dd1111 What We Do With Your Account Data
PRIVACY CONTACT PATHS

Ask dd1111 About Your Data

Privacy questions land with the same people who handle your wallet checks, so you are not bounced between departments. Start from the chat inside your account — it already knows which record you are writing about, which saves the back-and-forth. If you cannot sign in, the help panel carries a contact address for that case. Quote the wallet reference when the question involves a transfer, and we can trace it without asking you for anything sensitive.

In-Account Chat Open the chat from your account wallet screen and your message arrives tagged with your record, so the team can read the detail before replying. Use it for anything about stored details.
Wallet Trace Requests A bKash, Nagad or Rocket reference lets us find the matching transaction without asking for a PIN or a code. Add the date and the amount you sent.
Sign-In Problems If you cannot get into the account, write from the number or email we already hold on file using the contact address shown in the help panel.
DATA HANDLING STEPS

How We Look After Your Records

Cookies here do a working job rather than a decorative one: they keep you signed in on mobile data, remember your language choice and stop a second tab from logging you out. Device records let us compare a sign-in with how you normally use the account. Transaction records stay while a withdrawal can still be queried, then go. Any change to your details starts from the help panel, and we confirm it back on the number already registered.

Details We Hold

Name, mobile number, date of birth and wallet number. We do not collect your wallet PIN, your card details or anything you did not type into the account form yourself.

Cookies On Your Handset

Session cookies keep you signed in on mobile data and remember your language choice. Clearing them in your browser logs you out; the account record itself stays untouched.

Sign-In Checks

A login from a handset we have not seen gets compared against your usual pattern. If it does not fit, we ask for the code sent to your registered number before the session opens.

Keeping And Changing Records

Wallet records stay while a transaction can still be queried, then are cleared. Ask for a correction or a copy of your details from the help panel and we confirm back.

Privacy Questions You Send Us

Most of what people ask comes down to three things: what we hold, who sees it, and how to get it changed. The answers below cover those directly. If your case is not there — a wallet registered in someone else's name, a number you have changed, a handset you no longer use — send it through the chat and we will read the account record.

Your name, mobile number, date of birth and the bKash, Nagad or Rocket wallet number you pay from. Browsing data such as handset and pages opened is added once you start using the lobby.

No. We never ask for a wallet PIN or the one-time code sent to your phone, and no genuine message from us will request them. Treat any such request as a fraud attempt.

Send the request through the chat in your account and say which detail is wrong. We check it against the record we hold and reply on the number already registered.

You can ask us to close it from the help panel. We clear what is not needed for transaction records, and anything a payment dispute still requires stays until that window closes.

Studios such as Pragmatic Play or Evolution receive game session data, not your wallet number or mobile number. Payment matching stays with our own team and the wallet provider.

We post the amended wording on this page and flag it in your account when the change affects what we store. Access rules still depend on your local law and eligible regions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.